Coming soon
Episode 01
Reading structural stress
Duration —
Knowledge Centre
Our thinking, in one place.
The Knowledge Centre brings together WHIG's white papers, executive articles and a forthcoming video series on Operations, Governance and People.
Under maintenance
The Knowledge Centre is currently under maintenance and will be operational very soon. In the meantime, material can be requested directly from the practice.
Request material from WHIGField Notes
Observations from the operating floor.
Short perspectives on operations, governance and people. Each Field Note opens in a new tab.
Sometimes, You Need Someone Outside the Organisation to Tell You What You Cannot See
There is a particular difficulty with running an organisation for a long time: you become familiar with the way it works.
Read article → 4 min readOperations, Governance & People
The Problems Costing Your Business Money May Never Reach Your Boardroom.
There is a question worth asking at your next board meeting. Do you know where your business is losing time, money and productivity — or only where the numbers tell you it is?
2 min readRead article →
Operations, Governance & PeopleGrowth Changes the Business. Does Your Organisation Change With It?
Growth is usually seen as a good problem to have. More customers. More employees. New locations. Greater demand.
3 min readRead article →
Hospitality, Operational Performance & GovernanceBehind the Guest Experience: What Is Your Hospitality Business Really Telling You?
A hospitality business can look perfectly healthy from the outside. Guests are arriving. Rooms are being occupied. Tables are turning, bookings are coming in and the team is getting through another busy service.
6 min readRead article →
Crisis Management, Governance & Organisational ResilienceWhen Business as Usual Is No Longer an Option: A Note on Crisis Management
Most organisations prepare for disruption to some degree. They have contingency plans, escalation procedures and people responsible for keeping the business running.
5 min readRead article →
Operations, Governance & PeopleIt Started as a Pulse Check. The Problem Was Much Bigger.
Sometimes, the most revealing business conversations begin with a very simple question. Where is the pressure?
5 min readRead article →
Governance & AccountabilityEveryone Has a Role. So Why Is Nobody Taking Responsibility?
Most organisations have some form of organisational chart. Responsibilities are allocated. Job descriptions are written. Reporting lines are established, and management meetings provide opportunities to discuss progress.
5 min readRead article →
A perspective from Mohammed Ibrahim, Chief Executive of WHIGRetail Is Different. And the Shop Floor Will Tell You Why.
I've always thought that one of the biggest mistakes you can make when looking at a retail business is assuming that what works on paper is necessarily what works in practice.
6 min readRead article →
A perspective from Mohammed Ibrahim, Chief Executive of WHIGCreativity Gets Attention. The Organisation Behind It Makes It Possible.
Media and entertainment is an interesting sector to examine from an organisational perspective. The industry depends on creativity, original thinking and the ability to bring talented people together around a shared…
7 min readRead article →
Leisure & HospitalityLeisure Is Part of Hospitality. But It Has Its Own Challenges.
Leisure is sometimes treated as a straightforward part of hospitality. A venue opens its doors, customers arrive, staff deliver the experience, and the business generates revenue.
4 min readRead article →
Video series
Episodes in production.
Short recorded sessions with the WHIG practice. The first episodes will appear here as they are released.
Coming soon
Episode 02
Decision rights across an estate
Duration —
Coming soon
Episode 03
Leadership depth under load
Duration —